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What Kodak's bankruptcy means for non-profit leaders

  
  
  

kodak bankruptcyLast week Kodak filed for bankruptcy.  (Here's a great blog from Seth Godin on the subject.)For many people the idea of a company that was once as solid and blue-chip as Kodak being forced to restructure, and ultimately perhaps be sold off for it's pieces, is shocking.  

But there are lessons for business and non-profit leaders, and they are lessons we need to be painfully aware of:

1. You're never too big to fail.  Pridefulness, and your personal inability to imagine your business ceasing to exist, doesn't mean it won't happen.  In fact, those attitudes are exactly what put Kodak into trouble in the first place.  They never imagined what would happen if htey didn't evolve.

2.  Take the leap.  At some point Kodak needed to bet the farm on a technology that wasn't wrapped up in film, but they didn't do it, and now they're irrelevent.

3.  Have your vision be broader than a technical or specific unit of delivery.  Kodak was in the film business.  They promoted like they were in teh memory business, but they didn't manage that way.  If they had a broader operating purpose, to capture images-no matter what the technology, there is no doubt they'd still be a successful business.

4. Reinvest in the future.   My guess is that in the good times, they reinvested in keeping the good times going, and not in digital, and other cloud based image capturing systems.  They were tepidly interested in digital, but were outpaced by so many others that they eventually seemed to give up on it all.  

There are so many lessons in the Kodak story.  What are your thoughts and opinions about how they could have moved to save their company?  What parts of their story translate to your work?

 

David Curry

Read all of David Curry's blogs at http://blog.rescue-mission.org or visit the Rescue Mission at http://www.rescue-mission.org

Comments

Kodak also tried to make printers, and I had the disappointment of owning one. The print jobs were of very high quality and made beautiful images, but I was looking for a cost effective document printer. Ink was inefficient and expensive, and when there were some driver issues I called customer service and after getting run around a lot finally gave up. The well priced printer ended up being wasted money and I gave it away when I found a more cost effective printer that could do the job. It was better than nothing, but just not productive enough for what I needed. When I gave it away I stated that it would probably be best for photos or single page documents. 
 
There is much to be said for customer service and meeting the consumer's needs. I understand they had a niche, but if your niche doesn't pay your bills, you may need to diversify.  
 
And there is no replacement for good customer service. I think a few computer manufacturers could learn from that, which may be contributing to the increasing popularity of macintosh products. (I recently decided to start my conversion.)
Posted @ Wednesday, January 25, 2012 10:38 AM by Adam
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